PapaShield
Contact

Contact PapaShield

Have a question about a tool, found something that needs correcting, or want to share feedback? Reach out any time.

Email [email protected]

Not for emergencies

If you are experiencing a medical emergency, call 911 or your local emergency number right away. Do not use this contact email for urgent medical situations.

What support can help with

Our support email can help with questions about using PapaShield's tools, guides, or your account. PapaShield does not provide legal, medical, billing, insurance, or financial advice or representation, and support cannot take action on your bill, claim, or appeal on your behalf.

For advice or decisions specific to your situation, contact your provider, insurer, hospital billing office, a government agency, or a qualified professional.

What you can contact us about

  • Questions about how a tool or guide works
  • A correction or something that looks wrong
  • Feedback or a suggestion
  • Questions about your account

Please do not send sensitive personal information by email

  • Your full Social Security number
  • Your full insurance ID number
  • Payment card details
  • Sensitive medical records - share only what's needed for your question

We read every message and reply as soon as we can.

Other useful pages

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